frequently asked questions
Check most frequently asked questions here, if you still need help then please contact me at contactsarahnicole@gmail.com.
custom orders
At this time, I am not accepting mailed-in purses or clothing items for custom orders. If you are looking for a particular style, please contact me via my contact page or email (contactsarahnicole@gmail.com).
payment
Sarah Nicole Shop currently accepts the following forms of payment: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Facebook Pay, Shop Pay, JCB, Diners Club, and Elo. There is also the option to split a purchase into four equal, interest-free installments using Shop Pay.
problems with my order
You can contact me via my contact page or email (contactsarahnicole@gmail.com) explaining the issue you are having with your order. I appreciate your patience with any problems, and I will work as quickly as reasonably possible to get them resolved.
returns
Due to the uniqueness of shop items, all sales are final.
If there are issues with your order, please contact me via my contact page or email me at contactsarahnicole@gmail.com. I will work as quickly as reasonably possible to help resolve your issue.
rewards
Rewards allow you to earn points for doing things, such as signing up, placing an order, or sharing your b-day (so I can send you perks!) You can redeem points for discounts on your order!
shipping
Yes- it's true! I offer free economy shipping for all purchases.
Some products have varying timelines, so please read below to see the expected fulfillment and shipping times for the items you wish to purchase.
Allow 7 - 10 business days for phone accessories, socks, sunglasses, and rings to be fulfilled, and 14 - 21 days for the items to ship.
For all other items, allow 1 - 2 business days for pre-made orders and 4 - 7 business days for made-to-order items to be fulfilled. Then allow 5 - 8 days for these items to ship. Custom order will also have a custom timeline.
*Shipping for purses is always insured. If a parcel, becomes lost, damaged, or you are unpleased with your item(s), contact me so that I can work towards resolving the issue, and, if applicable, I will refund your purchase.*